Product Warranty Policy
Every device sold on RefurbBazaar goes through a strict diagnostics process and is backed by a reliable warranty.
Warranty Protection by Cosmetic Grades
Our simple grading system outlines the duration of your full hardware protection.
Excellent cosmetic and operational state. Minor micro-scratches barely visible from 8 inches.
Light cosmetic wear such as light scratches or tiny scuffs. 100% tested and fully functional.
Visible cosmetic wear, dents or deep scratches. Perfect for budget buyers seeking full performance.
Warranty Coverage Matrix
Understand component-specific exclusions and exact parameters of coverage.
| Component / Part | Grade A (12m) | Grade B (6m) | Grade C (3m) | Exclusions & Notes |
|---|---|---|---|---|
| Motherboard & CPU | Yes | Yes | Yes | Internal circuitry, processor errors, boot loops, system crashes. |
| Display & Touch Screen | Yes | Yes | Yes | Touch response failures, dead pixels, screen lines, backlighting. |
| Battery Health & Lifespan | Yes | Yes | Yes | Covered if battery health percentage falls below 80% during period. |
| Cameras & Audio | Yes | Yes | Yes | Front/rear camera modules, speakers, microphones, headphone jacks. |
| Charging Port & Buttons | Yes | Yes | Yes | Physical ports, power and volume keys (excluding force breakage). |
| Physical / Drop Damage | No | No | No | Cracked screen glass, dented frames, back glass shattering post-delivery. |
| Liquid & Water Intrusion | No | No | No | Damage from immersion, splashes, or high humidity exposure (all grades). |
| Software Modification | No | No | No | System rooting, custom firmware installations, bricked devices via unofficial flashing. |
Conditions that Void the Warranty
Your warranty will be rendered void immediately if the device is opened by an unauthorized third-party repair center, has parts swapped, shows signs of accidental dropping, water corrosion, or has been subjected to unofficial firmware flashing (rooting/jailbreaking).
Need to file a warranty claim?
Filing a claim is simple. Visit your dashboard, select the active order, and click "File Warranty Claim". We will guide you through packaging and shipping your item back to us for repair or replacement.
Contact Support Desk